BD Games Privacy Policy

Introduction & Scope

BD Games (bdgames.run) is a trusted online gaming and Sports Betting platform in Bangladesh. This Privacy Policy explains how BD Games collects, uses, stores, and protects your personal information when you use our website, mobile app, and related services ("Services").

This privacy policy applies to all BD Games users — both registered members and guests. By accessing our platform, you agree to be bound by this privacy policy.

BD Games takes user privacy extremely seriously. We believe your personal data belongs solely to you — and we work every day to honor that belief. Our privacy policy is built on a foundation of complete transparency.

What Information We Collect

BD Games collects your information in a number of ways. The details are outlined below:

A) Information Provided Directly

• Registration Details: Full name, email address, mobile number, date of birth, and residential address.
• Identity Verification (KYC): Details from your national ID card, passport, or driving licence.
• Financial Information: Bank account number, mobile banking number (bKash, Nagad, etc.).
• Contact Information: Messages and chat history sent to customer support.

B) Automatically Collected Information

• Device Information: IP address, device type, operating system, and browser version.
• Usage Information: Pages visited, time spent, and games played.
• Transaction Information: Deposit, withdrawal, and betting history.
• Cookies & Tracking: Session cookies, performance cookies, and preference cookies.

How We Use Your Information

BD Games uses your personal information only for specific, legitimate purposes. We never misuse your data. The primary use cases are:

• Account Management: To create, manage, and secure your account.
• Service Delivery: To keep betting, gaming, and payment services running.
• KYC Verification: To verify your identity and age.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To address your complaints and respond to your queries.
• Bonuses & Promotions: To send you relevant offers (with your consent).
• Legal Compliance: To meet the requirements of regulatory authorities.
• Service Improvement: To analyze and improve the user experience.

Data Sharing & Disclosure

BD Games does not generally share your personal information with third parties. However, data may be shared in the following specific circumstances:

Service Providers

Payment gateway providers, IT service providers, and customer support tool vendors may receive limited data. These parties are contractually bound to comply with BD Games' privacy policy.

Legal Obligations

We may be required to disclose information in response to a court order, a request from a government regulatory body, or other legal processes. In such cases, we will only provide the minimum information necessary.

Fraud Prevention

Information may be shared with relevant authorities in connection with investigations into money laundering or other illegal activities.

Business Transfers

In the event of a change in ownership or merger involving BD Games, your information may be transferred to the new owner. You will be notified in advance if this occurs.

Data Security Measures

BD Games employs internationally recognised security measures to keep your personal information safe:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: Our advanced firewall system protects servers against cyberattacks.
• Regular Audits: Third-party security experts conduct regular audits of our systems.
• Restricted Access: Only authorized personnel are permitted to access sensitive information.
• Two-Factor Authentication (2FA): Adds an extra layer of protection to your account.
• Data Backup: Regular encrypted backups are maintained to minimize the risk of data loss.

Please note that no system on the internet is 100% secure. Always keep your password confidential and change it regularly. If you notice any suspicious activity, please notify us immediately.

Cookie Policy

BD Games uses several types of cookies on its website. Cookies are small data files stored on your device.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

Your Rights & Controls

Under BD Games' privacy policy, you have the following rights:

• Right to Access Your Data: You may request a copy of your stored data from us at any time.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: You can restrict your data from being used for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional emails or messages at any time.
• Data Portability: The right to download your information in a standard, portable format.

To exercise any of the rights listed above privacy@bdgames.run Email us and we will respond to your request within 30 days.

Data Retention Policy

BD Games does not retain your personal data longer than necessary. Retention periods are determined based on the purpose of use and applicable legal requirements:

• Account Information: For as long as your account is active, and for 5 years after closure (for legal reasons).
• Transaction Information: 7 years, in accordance with financial regulatory requirements.
• Customer Support Records: 2 years from the date of last contact.
• Cookie Data: Varies by cookie type (see the table above).

Once the retention period expires, your data is either permanently deleted or anonymized so that you can no longer be identified.

Protection of Minors

BD Games strictly prohibits anyone under the age of 18 from using this platform. We never knowingly collect personal information from minors.

If a minor registers and comes to our attention, the account will be immediately closed and all associated data permanently deleted. If you are aware of any minor using BD Games, please contact our Support Team support team.

Policy Changes

BD Games may update this privacy policy from time to time. For any significant changes, we will:

• We will publish a clear notice on the website's homepage.
• We will notify registered users via email.
• We will update the "Last Updated" date at the top of the page.

Continued use of BD Games after any changes will be taken as your acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

Contact Us

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with BD Games:

• Privacy-Related: privacy@bdgames.run
• General Support: support@bdgames.run
• Live Chat: Available at the bottom right of the website (24/7)
• For general enquiries: FAQ Page View

We typically respond to emails within 2 business days. For privacy-related requests, we are obliged to respond within a maximum of 30 days.