BD Games Terms & Conditions

1 General Terms & Definitions

BD Games (bundles bdgames.run) is an online gaming and Sports Betting platform providing entertainment services to users in Bangladesh. These Terms & Conditions ("Terms") constitute a legally binding agreement between the user ("User" or "you") and BD Games ("we", "our", "the Platform").

In these terms, "Service" refers to the BD Games website, mobile application, games, betting facilities, and all related services. "Account" refers to your registered personal profile on BD Games.

BD Games reserves the right to update these Terms & Conditions from time to time. A notice will be posted on the website before any changes take effect. Continued use of the platform after such changes constitutes your acceptance of the revised terms.

2 Account Registration & Eligibility

To open an account with BD Games, the following conditions must be met:

• You must be at least 18 years old. Use of this platform by minors is strictly prohibited.
• Each person may register only one account. If multiple accounts are found under the same individual, they will be closed and the associated balances may be forfeited.
• All information provided at registration must be accurate, complete, and your own. Opening an account using false information is strictly prohibited.
• You are solely responsible for keeping your account password strictly confidential.
• Residents of regions where online betting is prohibited by law are not permitted to use this platform.

BD Games may request identity verification documents at any time for KYC (Know Your Customer) purposes. Failure to provide the required documents may result in account suspension.

3 Deposit, Withdrawal & Payment Policy

BD Games supports multiple payment methods. The following rules apply to deposits and withdrawals:

KYC verification must be completed before submitting a withdrawal request. If any irregularities are detected in financial transactions, BD Games reserves the right to place the withdrawal on hold pending investigation. Any account suspected of money laundering or fraud will be suspended immediately.

4 Bonus & Promotion Terms

BD Games offers a variety of bonuses and promotional offers. Each bonus comes with its own specific terms and conditions. General bonus policies are as follows:

• The welcome bonus is available to new registered users only and can be claimed once per account.
• To withdraw bonus funds, you must meet the applicable wagering requirement, which is typically 10–30 times the bonus amount.
• Free bets and free spins have expiry dates; any unused bonuses will be forfeited once they expire.
• BD Games reserves the right to modify, suspend, or cancel any promotion at any time.
• If fraudulent activity is detected in relation to meeting bonus requirements, all bonuses and associated winnings will be forfeited.

5 Betting Rules & Results

The following betting rules apply to Sports Betting and casino games on BD Games. It is every player's responsibility to be familiar with these rules and terms.

• Once a bet is confirmed, it cannot be changed or cancelled — except where a cash-out option is available.
• If a bet is accepted unintentionally due to a technical error, BD Games reserves the right to void that bet.
• If an obvious pricing error is detected, BD Games reserves the right to void all bets associated with that error.
• If match-fixing or event manipulation is suspected, BD Games may withhold payment pending investigation.
• Odds may change during live betting. The odds at the time a bet is accepted will be considered final.

Casino games use RNG (Random Number Generator) technology, ensuring complete fairness and transparency. RTP (Return to Player) information for each game is available in the game's info section.

6 Prohibited Activities

The following activities are strictly prohibited on the BD Games platform. Violations will result in permanent account closure:

• Creating or operating an account using another person's identity.
• Operating multiple accounts to abuse bonuses (bonus arbitrage).
• Hacking the platform's software or using bots or automated software.
• Colluding or cheating with other players.
• Money laundering or any other illegal financial activity.
• Being disrespectful or abusive toward BD Games staff.

7 Account Closure & Suspension

BD Games reserves the right to suspend or permanently close any account without notice, particularly if:

• Evidence of a terms & conditions violation is found.
• Fail KYC verification.
• Unusual or suspicious activity is detected on the account.
• At the direction of a regulatory authority.

To close your account, contact our support team. Self-exclusion and cooling-off period options are also available.

8 Responsible Gaming Policy

BD Games takes Responsible Gaming very seriously. We want our users to enjoy gaming in a safe and enjoyable way. To support this, we provide the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set limits on your betting amount.
• Session Limit: Set a limit on how many consecutive hours you play.
• Reality Check: Receive reminders at regular intervals.
• Self-Exclusion: Exclude yourself from the platform, either temporarily or permanently.

If you have a gambling problem, please seek professional help. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

9 Privacy & Data Protection

BD Games takes your personal data privacy seriously. Our Privacy Policy outlines in detail how we collect, store, and use your information.

BD Games uses SSL encryption technology to keep your account information secure. Your data is not shared with third parties, except where required by law. For more details, please visit our Privacy Policy Read.

10 Dispute Resolution & Applicable Law

In the event of a dispute between BD Games and a user, both parties will first attempt to resolve it through discussion. If you have a complaint:

• Please contact our customer support team first.
• Our support team will provide an initial response within 48 hours.
• A final decision on complex matters will be communicated within 7 business days.
• If you disagree with a decision made by BD Games, third-party mediation is available.

These terms and conditions are governed by the laws applicable to BD Games' place of operation. In the event of any legal dispute, the courts of the relevant jurisdiction shall have final authority.

11 Limitation of Liability

BD Games strives to deliver its services to the highest standard; however, our liability is limited in the following respects:

• BD Games is not liable for any losses resulting from technical issues, server downtime, or internet connectivity problems.
• We are not directly liable for issues arising from third-party software or payment providers.
• If you share your account password with others, you are solely responsible for any resulting loss or damage.
• BD Games will always make every effort to minimise harm to users.

12 Contact & Support

If you have any questions or concerns about these Terms & Conditions, BD Games' customer support team is available 24/7 to help. You can reach us through the following channels:

• Email: support@bdgames.run
• Live Chat: Available at the bottom-right corner of the website
• For general inquiries: FAQ Page View

We offer support in both Bengali and English — reach out in whichever language you prefer.